This Return and Refund Policy applies to all purchases made through our e-commerce platform, operated from Weston, Florida, United States. Our goal is to ensure that our customers are fully satisfied with their purchases. Please read the following terms carefully.

1. Returns

We accept returns of any product on FELINI GROUP Online store free of charge within 30 days of delivery. To be eligible for a return, the item must be unused in the same condition received with tag and original packaging, otherwise we will be unable to accept your return and issue a refund. Once the return form is completed, you will receive via email the label to apply on the original box (or another box that is equally sturdy) to cover the original shipping label. Drop off your return at a FedEx pickup location.

2. Non-returnable Items

Certain types of goods are exempt from being returned:
- Underwear
- Swimwear
- Fragrances
- FELINI GROUP final sales products

3. Refunds

Once your package is received, please allow 3 to 7 business days (depending on peak times) to inspect your return. If your return does not meet the conditions listed above, the package will be sent back to you. When your return has been processed and the inspection is complete, you will receive a confirmation email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days of the Return Acceptance Confirmation email.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [info@felinigroup.com].

5. Exchanges

We are pleased to offer exchanges for your convenience. If you're unhappy with your purchase or wish to exchange for a different size or item, you may do so within 7 days of purchase, provided the items are in their original condition with tags attached.

Reasons for Exchange:

• Unsatisfied with the product
• Need a different size or style
• Would like to exchange for something else

Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately. We will gladly replace the item or offer a refund, depending on the situation.

Conditions:

• Items must be unused, unwashed, and in original packaging.
• Proof of purchase is required.
• Exchanges are subject to stock availability.

Please visit our store or contact our customer service team for assistance with your exchange.

contact us at [info@felinigroup.com].

Frequently Asked Questions

Where is my return?

You can check the status of your return at any time on the Follow your Return page.

 

I want to return a gift. How does the refund work in this case?

The amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to refund a different account.

 

Can I receive my refund on a credit card that is different from the one I used for the order?

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

 

Can I use my own return service?

For security reasons, we encourage you to return your item using the same courier that delivered your order and to use the return label attached to the return request confirmation email, which you will receive automatically after completing the return form. By using our return label, FELINI GROUP Online Store will be responsible for any theft or loss.

 

Can I combine returns from different parcels?

No, please return the parcels separately, using the return label included in the return request email you will automatically receive after filling out the return form.

 

I decided to keep my order but have already completed the return form. What should I do?

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.